'Hi, Would just like to drop a line to praise Harvey who visited yesterday to look at some problems with our house. I found him to be very friendly and patient whilst listening to the problems as I described them and then carefully checking himself to make sure he understood the problem. He was neat and tidy and cleaned up after his work so it would be hard to tell he'd been there except for the fact that things were working correctly. He did such a good job I won't even hold the fact he's a Gooner against him!'
Mark
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Name
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Name